Many customers. One operation.

One customer on Elastic and another on QRadar is the normal case, not an exception. Each workspace connects to its own backend and the console adapts to what that backend supports.

Customer data is separated by row-level security rather than by careful querying, and a workspace without a configured connection returns nothing instead of falling back to somebody else’s.

Operators with the right permission get a view that spans every customer, with alerts and cases tagged by client and filterable down to one. Your analysts work a single prioritised queue instead of rotating through consoles.

Each contract gets its own response and resolution targets and its own business hours. Breach prediction warns while there is still time to act, which is the only point at which a warning is worth anything.

New cases route to analysts who are actually on shift, under their capacity limit and qualified for the work — across every customer at once, with the decision logged.

Give the customer read-only visibility into their own activity, posture and resolved work, scoped strictly to their workspace. It replaces the monthly slide deck with something they can open themselves.